Smart City Vision, Strategic Planning, and
Digital Transformation Methodology

Endorsed by U.S. Department of Commerce Institute of Standards and Technology (NIST) Global City Team Challenge Action Clusters

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Phase 1 - Vision & Strategic Alignment

GPS Alfa Workshops create an inventory of the Current State of who, what, where, when, why, and how scenarios for what you're experiencing day to day.  The goal is to create a mind map spectrum of insight that describes what is highly regarded, negative, positive, of net zero influence, in need of cancellation, taking a lot of time, being measured, not being measured, wild cards, and performance metrics being requested today.

GPS Bravo Workshops create an inventory of the Future State of who, what, where, when, why, and how scenarios of what you want to experience in the future.  The goal is to create a mind map spectrum that describes highly regarded traits that will be most prominent in the future, the types of positive impact and influence that will be accessible, the performance over time that has brought stability and power to an individual and/or organization, and the metrics of success that brought this specific future to fruition.

GPS Charlie Workshops create a line-by-line inventory of who, what, where, when, why, and how scenarios of for getting from the Alfa state to the Bravo state. This is where the conversations about data privacy, data capture, surveillance, and Cybersecurity come in because we understand how things are done today through the Alfa workshop and we know what is expected in the future through the Bravo workshop.  The goal is to create a three-phase roadmap that describes specific steps and tasks that will be taken to detach from Alfa state processes and technologies that will not be beneficial or supported in the Bravo state.

GPS Delta Workshops use the output from GPS Alfa, Bravo, and Charlie to create a play-by-play navigation plan that describes exactly which who, what, where, when, why, and how scenarios will be used to reach the Bravo destination. The goal is to create explicit data metric targets and a scheduled timeline to hit the numbers and stay on course, on time, and on budget. This tight control of the environment and execution strategy allows the group to work independently and with assurance their moves and accomplishments are furthering the progress of the team without having to stop and check in very frequently to see if everyone is in alignment.


Phase 2 - Program Architecture

User Experience Architecture Workshops build upon findings from the GPS Bravo, or Future State, workshops and the GPS Alfa, or Current State, workshops that discovered critical elements about the who, what, where, when, why, and how scenarios for which your Smart City solutions and programs need to drive value for all stakeholders. The goal of the UX Architecture workshop is to identify personae to use in developing Business Requirements and Journey Maps that describe the issues your team is working to resolve for stakeholders as they experience challenges today and the value of the solution once it's in place. Storytelling is critical here to create a narrative people can easily understand and follow as you add layers of requirements and move into Business Architecture Planning which is the next step in Phase 2.

Business Architecture Planning Workshops utilize data gathered in the Vision Architecture GPS workshops and prior planning activities from various stakeholder groups where work has already begun. The goal is to identify the core pillars of functionality and capabilities people imagine could be part of a Smart City Program in order to assemble all ideas in one framework to create a baseline for which new ideas can flourish and ideas that are ready to go can launch amid new project inquiries without risk of failure due to lack of planning and/or understanding the overall business agenda and performance metrics associated with successful Smart City projects.

Data Architecture Workshops create a framework for conversations to be started, grown, and matured over time to create high-value Smart City intelligence solutions for diverse stakeholders. Cybersecurity, data privacy, surveillance, and information governance standards for the capture, management, storage, use, retention and delivery of all Smart City data types will be discussed to align attendees with a common operating vocabulary. A Data Governance Board framework will be shared with roles and responsibilities for interoperability, between private-, public-, non-profit and constituent-led projects.

The Application & Infrastructure Architectures Workshop creates an inventory and/or adds depth to existing inventories when looking at existing application functionality to identify what can be augmented within current capabilities and what should be built out to enable future Smart City capabilities.  This inventory will go across city departments, private sector industries, non-profit organizations, and constituent-led initiatives. The goal is to perform and assessment around the use the Internet of Things as a platform of connectivity and to understand legacy infrastructure so that new elastic services can be modeled around systems that must remain in place to maintain critical government services.


Phase 3 - Business Requirements & Project Plans

The Smart Cities What's Possible in a Nutshell Overview Workshop provides a fast-paced summary of four basic types of Smart Cities scenarios. 1) A High-value potential Smart City that waits for leadership; 2) A Hybrid Smart City focuses on making the old city new again and co-creates  constituents solutions; 3) A New Smart City from Scratch includes buying new land, investing in all new infrastructure and tech; 4) A New Private, Corporate, Smart City from Scratch run by a CEO, built for exclusive profit, and designed to operate without any social services or public support systems.

Smart City Business Requirements Gathering Workshops are fast-paced and build upon the User Experience Architecture workshops where user personae were created for storytelling and Journey map activities illustrate Future State Smart City business capabilities.
These sessions map out new business processes, data to be presented within processes, and application functionality that will drive the user experience for diverse Smart City stakeholders. This is only the beginning of developing detailed business and project requirements for Smart City solutions with a goal to map to existing Software Development Lifecycle (SDLC) and Project Management Office protocols where necessary.

Cybersecurity and Data Governance Workshops are used to create a Smart City data security taxonomy to carve out sectors of data types in the intersections of private-, public-, non-profit, and constituent-led data ecosystems and then apply the appropriate level of protection and governance to ensure high quality user experiences and data privacy compliance protecting all stakeholders. This work begins developing detailed business and project requirements for Smart City Cybersecurity and Data Privacy policies and solutions. The goal is to map to existing Software Development Lifecycle (SDLC) and Project Management Office protocols and integrate with existing security policy programs.

Resilience, Cloud Services & Elastic Infrastructure Workshop allows Enterprise Architects and Solution Architects to come together and ask detailed questions about pros and cons related to building services using Cloud infrastructure and resilience strategies for disaster recovering in the case of Smart City system failures.  Use cases presented for attendees will include stories of Smart Grid and Utility customers, Global Manufacturing Supply Chains, and Emergency Management Response teams using Smart City technologies to navigate natural disasters and spinning up new instances of service to respond to immediate need.


Phase 4 - Program Implementation

Digital Transformation Planning Workshops discuss the change associated with the application of digital technology in all aspects of human society, and specifically for your Smart City Projects, and that all depends upon digital literacy. A Smart City’s success depends upon ideas about technology value from one person or group’s perspective being described and understood by very different people and groups who may not speak the same language, be from the same generation, or from similar cultures. If people do not understand Smart Cities they disconnect, block shared initiatives, and block investment in improving centralized services.  This is what cannot happen in your Smart City initiative.

We’re not talking about technology products in this workshop and do talk about cultural and societal connections that can be developed to create a baseline of digital competence within private-, public-, non-profit, and constituent-led groups. This allows stakeholders to feel empowered to share vision, value, mission, and plans to succeed and Digital Transformation can occur for your Smart City programs.

The output from this workshop will be the presentation deck and notes from Q/A.

Smart City Program Design Workshops provide an overview of Smart City initiatives worldwide to paint a clear picture of the options and approaches available for consideration and planning.  Topics of Smart Cities, Resilient Cities, Private Cities, Corporate Cities, and Sustainable Green Cities will be covered to show the pros and cons of taking the approach of creating Hybrid Smart City programs that focus on the Triple Bottom Line of People-Planet-Profit vs. the Corporate City programs that are run by CEOs and have no government or social service offerings.
This workshop is intended to be educational and open for questions and answers from attendees to ask about real-world scenarios and real-life implementation examples so they can learn a lot in a short period of time to have conversations with Smart City program leaders, vendors, and stakeholders.

Smart City Project Pipeline Planning Workshops assume clients have completed all GPS Workshops and are beginning Business Requirement sessions for Smart City projects. This workshop helps facilitate decision making and mapping of Smart City Projects to intersections of private-, public-, non-profit, and constituent-led initiatives. This mapping will be connected to existing Project Management approval processes and internal Software Development Lifecycle (SDLC) protocols to integrate Smart City projects into existing programs. If the goal is to create a new Smart City Project Management Office the workshop will be used to define operating procedures, roles and responsibilities, and processes to approve and kick off Smart City projects.

Smart City Program Steering Committee Workshops are designed to create a collective group of concerned stakeholders that may include representatives from private-, public-, non-profit, and constituent environments who will agree to monitor the success of Smart City projects and initiatives.
This group needs to play a variety of roles to ensure critical components are supported to ensure program success. These components can include financial support, project sponsorship, political capital, project implementation services, expertise, data reporting, Cybersecurity governance, and a range of other services that will be determined during this fast-paced workshop.


Phase 5 - Adoption, Communication & Outreach

Storytelling & Journey Mapping for Smart City Workshops help marketing teams, executives, Digital Transformation leaders, community leaders, and educators tell stories of the future from a personal perspective using personae designed to represent real people with real personalities and backgrounds so they are relatable for people to watch and listen to your story.
Smart Cities can be confusing so simple visual story lines that map out day-to-day experiences of a Current situation that needs to be fixed next to a Future scenario where everything is fine is a powerful, fast, way to get your vision translated into someone else’s mind and gain buy-in for Smart City projects.

Education, Training, and Planning Workshops use output from Business Architecture, Business Requirements, Marketing, and Constituent Engagement workshops to consider which types of Education will help facilitate Digital Transformation and digital literacy to support your Smart City Program initiatives.

Once Smart City projects move from requirements into development Education and Training programs will be needed to ensure users are aware of the value of the new solutions and that they know how and when to use them for their intended purpose.  Outreach is critical to make sure your end users actively adopt your Smart City projects.

Many Smart City programs create new jobs and in the case Smart Buildings, Energy, and Green Investment initiatives underlying technology will require new training and Workforce Development programs which need to be ready in advance of project launch.

Adoption and Communications Planning Workshops provide attendees with examples of successful Adoption and Communication strategies used for Smart City initiatives and for Digital Transformation overall so Marketing teams can begin planning and designing messaging and promotions for launch activities.

Output from the GPS Alfa, Bravo, Charlie, and Delta workshops will play a critical role in creating  content for these messaging campaigns to help seed Digital Transformation that will drive people to the Smart City solutions and help monitor the usage and value of the program and whether or not performance is matching the Smart City Steering Committee's goals.

Constituent Engagement Program Workshops share examples of initiatives used in at least four cities to ensure attendees gain access to a wide variation of examples for consideration in their own Smart City projects. The goal here is not to focus on initiatives that are generally rolled out in cities like Smart Parking or transportation surveillance initiatives but to discuss ways these programs impact the people living in urban environments. 

The goal here is education for Smart City Programs leaders to consider options for engaging their own constituencies using different types of Digital Transformations activities to engage and build new connections and new value between private-, public-, non-profits, and constituent groups to ensure sustainability and results for your Smart City Program initiatives.


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